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Talking about conflict and bringing people together (it can be done)

Talking about conflict and bringing people together (it can be done)

HOW IT WORKS

1

We figure out what your conflict looks like

Canary starts by talking to HR about what kinds of conflict you are seeing and sending out a brief survey to employees. Think of it as a "needs assessment" to figure out how we can best serve you and your employees.

2

You decide what kind of support you want

Canary offers various tiers of service. You can use us to do just our Conflict Orientation session. We can also provide ongoing support when employees need it, or we can be the first point of contact whenever employees experience conflict.

3

We do our Conflict Orientation session

Forget respectful workplace training! We want growth, not groans! We facilitate a conflict orientation session based on our expertise and on the survey responses from employees. It's 90 minutes long and it's driven by employees. No slides. No weird animations. Real talk about how workplace conflict arises and how employees want to handle it.

4

We give you ongoing support and reporting

Things don't end after the conflict orientation session.


Every client gets the results from quarterly anonymous surveys to measure conflict among employees. You also have the option of giving employees access to a Canary Advisor (the same one who did the Conflict Orientation session) to provide ongoing support when they deal with conflict. All consults with advisors are confidential, but employers get access to a dashboard so they can see the types of conflicts employees experience and how they want them resolved.

TRY CANARY TODAY

Ready to enhance your employees’ psychological safety?

Canary is affordable, simple to start, and easy to use. Your team will thank you for it.

Book a demo

TRY CANARY TODAY

Ready to enhance your employees’ psychological safety?

Canary is affordable, simple to start, and easy to use. Your team will thank you for it.

Book a demo

TRY CANARY TODAY

Ready to enhance your employees’ psychological safety?

Canary is affordable, simple to start, and easy to use. Your team will thank you for it.

Book a demo

FAQ

More questions? Let’s chat.

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What does Canary do that HR can’t do?

That depends on what your HR already does! Sometimes there is just not enough time or bandwidth for HR to address interpersonal conflict and coach employees. That's where we come in. Even if that's something HR does do, HR can't have off-the-record conversations when it relates to harassment and discrimination. If they hear about something like that - they have to act. Canary gives employees an opportunity to have an off-the-record discussion before they decide what to do, and give them the chance to resolve these and other problems on their own.

What does Canary do that HR can’t do?

That depends on what your HR already does! Sometimes there is just not enough time or bandwidth for HR to address interpersonal conflict and coach employees. That's where we come in. Even if that's something HR does do, HR can't have off-the-record conversations when it relates to harassment and discrimination. If they hear about something like that - they have to act. Canary gives employees an opportunity to have an off-the-record discussion before they decide what to do, and give them the chance to resolve these and other problems on their own.

What does Canary do that HR can’t do?

That depends on what your HR already does! Sometimes there is just not enough time or bandwidth for HR to address interpersonal conflict and coach employees. That's where we come in. Even if that's something HR does do, HR can't have off-the-record conversations when it relates to harassment and discrimination. If they hear about something like that - they have to act. Canary gives employees an opportunity to have an off-the-record discussion before they decide what to do, and give them the chance to resolve these and other problems on their own.

How is a Canary Advisor different from a counsellor from an Employee Assistance Program (EAP)?

Have you ever tried to call EAP to discuss workplace conflict? We have. We've learned that this is not an EAP counsellor's area of expertise. They are better at providing general counselling and referrals to other resources. EAP and Canary each have their own strengths. EAP counsellors also do not provide the same reporting to employers as we do!

How is a Canary Advisor different from a counsellor from an Employee Assistance Program (EAP)?

Have you ever tried to call EAP to discuss workplace conflict? We have. We've learned that this is not an EAP counsellor's area of expertise. They are better at providing general counselling and referrals to other resources. EAP and Canary each have their own strengths. EAP counsellors also do not provide the same reporting to employers as we do!

How is a Canary Advisor different from a counsellor from an Employee Assistance Program (EAP)?

Have you ever tried to call EAP to discuss workplace conflict? We have. We've learned that this is not an EAP counsellor's area of expertise. They are better at providing general counselling and referrals to other resources. EAP and Canary each have their own strengths. EAP counsellors also do not provide the same reporting to employers as we do!

Can employers contact employees who use Canary?

The goal of Canary is to encouarge employees to resolve conflicts on their own. But Canary Advisors will ask employees if they want an employer representative to talk to them about their conflict. If they do, Canary Advisors will assist employees with contacting their employer, either in a way that identifies them or anonymouly, as the employee wishes.

Can employers contact employees who use Canary?

The goal of Canary is to encouarge employees to resolve conflicts on their own. But Canary Advisors will ask employees if they want an employer representative to talk to them about their conflict. If they do, Canary Advisors will assist employees with contacting their employer, either in a way that identifies them or anonymouly, as the employee wishes.

Can employers contact employees who use Canary?

The goal of Canary is to encouarge employees to resolve conflicts on their own. But Canary Advisors will ask employees if they want an employer representative to talk to them about their conflict. If they do, Canary Advisors will assist employees with contacting their employer, either in a way that identifies them or anonymouly, as the employee wishes.

What qualifications do Canary Advisors have?

Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace conflict management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.

What qualifications do Canary Advisors have?

Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace conflict management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.

What qualifications do Canary Advisors have?

Canary Advisors come from a variety of backgrounds, but all have past experience and education in the areas of mediation, coaching, and workplace conflict management. They know what it means to be both empathetic and neutral. All Canary Advisors receive training to ensure that their approach is consistent.

What happens when an employee gets coaching from a Canary Advisor?

Canary Advisors always offer coaching in some form. Even if it's just helping an employee understand the options available to them for addressing their conflict. When an employee wants ongoing coaching, a Canary Advisor will gather information about the employee's goals for overcoming those concerns, and all the possible pathways to get there. The Canary Advisor then works with the employee to help them be accountable for their desired goals - and their chosen pathway to address them - by creating milestones for each follow-up coaching session.

What happens when an employee gets coaching from a Canary Advisor?

Canary Advisors always offer coaching in some form. Even if it's just helping an employee understand the options available to them for addressing their conflict. When an employee wants ongoing coaching, a Canary Advisor will gather information about the employee's goals for overcoming those concerns, and all the possible pathways to get there. The Canary Advisor then works with the employee to help them be accountable for their desired goals - and their chosen pathway to address them - by creating milestones for each follow-up coaching session.

What happens when an employee gets coaching from a Canary Advisor?

Canary Advisors always offer coaching in some form. Even if it's just helping an employee understand the options available to them for addressing their conflict. When an employee wants ongoing coaching, a Canary Advisor will gather information about the employee's goals for overcoming those concerns, and all the possible pathways to get there. The Canary Advisor then works with the employee to help them be accountable for their desired goals - and their chosen pathway to address them - by creating milestones for each follow-up coaching session.

How many coaching sessions can an employee receive from their Canary Advisor?

In order to make sure that employees all get a chance to use Canary, we limit the number of coaching sessions each employee can receive to 3 (in our experience this is usually sufficient).

How many coaching sessions can an employee receive from their Canary Advisor?

In order to make sure that employees all get a chance to use Canary, we limit the number of coaching sessions each employee can receive to 3 (in our experience this is usually sufficient).

How many coaching sessions can an employee receive from their Canary Advisor?

In order to make sure that employees all get a chance to use Canary, we limit the number of coaching sessions each employee can receive to 3 (in our experience this is usually sufficient).

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